CSC Door: Innovative Training Game for Enhanced Customer Service

Description

CSC Door is transforming team training with an interactive game designed to improve customer service skills. We provided a full solution that incorporates real-time phone calls, email simulations, and collaborative form editing (via Google Docs) in the game environment. This unique approach allows employees to experience real-life customer interactions in a simulated, controlled environment, helping them sharpen their skills before engaging with actual clients. The game offers engaging and hands-on learning, making training fun and effective.

Key Features

• Immersive Customer Service Training: A game-based learning experience that improves communication and problem-solving skills.
• Email Simulation: Train employees to handle customer emails with professionalism and speed.
• Phone Call Simulation: Real-time phone call scenarios for building confidence in phone communication.
• Real-time Form Editing: Collaborative Google Docs integration for live form editing during training.
• Comprehensive Skill Development: Focuses on multiple aspects of customer service including communication, problem-solving, and customer satisfaction.
• Engaging Game Mechanics: Gamified approach to training, ensuring employees stay motivated and engaged.
• Customizable Training Scenarios: Adaptable to various customer service situations and industry needs

Challenges & Solutions

Challenge: Creating an engaging and effective training tool that accurately simulates real-world customer service scenarios. Solution: We developed a game that integrates real-time email, phone call, and collaborative form editing simulations, creating a comprehensive training experience that mimics actual customer interactions. The game is designed to engage users, improve decision-making skills, and ensure employees are prepared to handle customer inquiries with confidence.